[#PSUP-120] I have installed ubTools, but when I click Analyze in itrprof it gives me an errror

PUBLIC_SUPPORT

I have installed ubTools, but when I click Analyze in itrprof it gives me an errror

Created: 17/Jun/08 07:55 PM Updated: 19/Jun/08 07:48 PM

Fix Version/s:

None

Product:

itrprof SQL Analyzer

Description

« Hide

Exception: a.lang.UnsupportedOperationException: ppf-03 [0] : Initialization parameters error. Cause : java.lang.UnsupportedOperationException: Not a proper license key for the host RP-LPTP04. Action : Contact support.
a.a.a.c.a(Unknown Source)
a.a.b.a.rb.init(Unknown Source)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:263)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)
org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
java.lang.Thread.run(Unknown Source)

I have generated license key for my host: RP-LPTP04.redpoint.com and entered this key in the itrprof.properties file.

All

Comments

Change History

Sort Order:

Ascending order - Click to sort in descending order

[ Permlink | « Hide ]

ubTools Support - 18/Jun/08 08:38 AM

Hello,

According to the error message, you should generate a license key for RP-LPTP04, not for RP-LPTP04.redpoint.com.

Please regenerate, and let me know the result.

thanks.

[ Permlink | « Hide ]

Sofia Smolen - 18/Jun/08 01:47 PM

I generated license key for RP-LPTP04 and had an error 'Unauthorized access'. Then I generated key using my IP address, which did not work either. Unfortunately I did not save keys generated for RP-LPTP04. Is it possible to get key for RP-LPTP04 and why this key did not work?

[ Permlink | « Hide ]

ubTools Support - 19/Jun/08 10:08 AM - edited

Hello,

The license key you generated emailed you.

You got Unauthorized access, because your IP address is not defined in webapps/ubtools/WEB-INF/classes/com/ubTools/servlet/itrprof/AuthorizedClients.txt

Or, you can use ubAdmin web page to setup ubTools product.

[ Permlink | « Hide ]

Sofia Smolen - 19/Jun/08 07:45 PM

Thank you, the issue is resolved.

[ Permlink | « Hide ]

ubTools Support - 19/Jun/08 07:48 PM

Closing...